frequently asked questions

THE FOLLOWING are answers to SOME questions about our studio, classes and membership.

If you require further clarification on these answers or have additional questions, please visit our contact page or speak to a staff member at our front desk. We’re here to support you on your wellness journey.

What is OLI?

OLI offers yoga, Pilates, and sculpt sessions in a heated infrared room or unheated, depending on the class. Our studio is warm, inviting, and calm—a place to step away from the outside world, reconnect with your body, and be part of a supportive community.

Every class, whether flowing through strength or sinking into stillness, is an invitation to tune in, breathe, and meet yourself exactly where you are.

Questions about CLASSES

  • OLI is open to everyone, regardless of fitness level. Our classes are thoughtfully designed to accommodate all, with modifications and options available as you progress. While practicing in our dark rooms may take adjustment, we support you to achieve the greatest gains.

    If you are pregnant, suffer from chronic pain, painful joint injuries, or other medical conditions, we advise consulting your physician before joining any exercise program.

  • We accommodate different levels of ability at OLI Studio. Our classes are designed to cater to beginners, intermediate practitioners, and advanced students. Our instructors offer modifications and variations to ensure everyone can participate comfortably and safely, regardless of their experience level. Whether you're just starting your yoga journey or looking to deepen your practice, we have a class for you.

  • Unheated classes are held in rooms where the temperature remains ambient (typically at room temperature), with the focus on traditional aspects of yoga such as alignment, breathwork, and meditation.

    In heated classes, the room temperature is intentionally increased from around 80°F (27°C) to 105°F (30°C). This temperature range enhances flexibility, promotes detoxification through sweating, and elevates heart rate to make the practice more physically challenging.

  • Mats and sweat towels are provided for all guests. To maintain safety and hygiene, a non-slip mat cover is required for OLI mat classes. Mat covers are complimentary for OLI members otherwise available to rent or purchase.

  • Wear comfortable, breathable clothing suitable for movement, and be prepared to sweat.

    Please refrain from wearing strong scents and ensure personal hygiene to respect fellow practitioners.

    We have a filtering station for refilling water bottles.

  • To ensure a smooth and enjoyable experience, we recommend arriving 10-15 minutes before your class begins. This allows you time to settle in, prepare, and mentally transition into your practice.

    Late entry is not permitted as it could compromise safety and disturb others who are already in their flow. If your first visit involves a reformer class, arriving early is crucial.

    In the event that you need to leave class early, we kindly ask that you exit quietly to minimize disruption to others.

Questions about MEMBERSHIP

  • All participants must create an account to purchase class credits and sign up for classes. You can do this in person at our studio or online through your webpage portal.

  • You can purchase class credits through our website, directly in the studio, or by downloading our OLI Studio app for the easiest way to book and manage your sessions.

    All classes must be prepaid, and all sales are final. Please note that class credits are non-refundable, non-transferable, and cannot be exchanged.

  • We do not offer refunds on memberships, class packs, or individual classes.

  • Absolutely! You can place your membership on hold up to 3 times with no extra charge. Holds need to be at least 1 weekand can last up to 1 month. After the third hold, there’s a $20 fee.

    We also offer special exceptions for injury or pregnancy with a doctor’s note—pregnancy holds can be extended for up to 12 months.

    Taking a pause is your time to rest and reset—when you’re ready, we’ll be here to welcome you back.

  • If you need to cancel your reservation, please do so at least 6 hours before the class starts. To avoid losing your credit, reserved classes must be canceled at least 6 hours before the start time. If you cancel with less than 6-hour notice, you will forfeit the credit from your package and incur a penalty fee of $20.

    Please cancel your reservation through your account on our website, mobile OLI app, calling us directly or send us an email to info@olistudio.ca

  • Please email us at least 7 days before your current billing cycle renews, and we’ll be happy to cancel your auto-renewal.We’d appreciate it if you could also share your reason for canceling to help us improve.

If you require further clarification on these answers or have additional questions, please visit our contact page or speak to a staff member at our front desk. 
We’re here to support you on your wellness journey.